Cancellation Policies & Useful Information
Each individual excursion will have its own cancellation policies. Please review these policies as you book the reservation(s). You will be able to view terms before you complete a booking. Any questions, please call 813-321-9702.
Types of Cancellations
These are common types of cancellations. Please review the cancellation policies for your individual excursion prior to scheduling your trip or event.
Excursion Company Cancels: If the excursion company cancels the excursion and is not able to reschedule your excursion for another time, or on another date, you will be issued a full refund.
Private Charter: Due to the nature of this type of excursion, usually all cancellations (within a certain time period) will be charged the full amount and no refunds will be given for the deposit or the remaining balance. Check your individual excursion’s policies. Most excursions on this website are not “private charters”.
Cruise Ship Itinerary Changes: If you miss your excursion because the cruise ship you are on changed its itinerary, you may be issued a full refund. (Proof of change from the cruise line will be required).
Air Line Itinerary Changes: If you miss your excursion because the air line you are on changed its schedule, or is delayed, you may be issued a full refund. (Proof of change from air line will be required).
Bad Weather: If the excursion is cancelled due to bad weather and the excursion has not been rescheduled, a full refund will be issued. The excursion company determines if the trip is cancelled due to bad weather, not the customer.
No Shows or Late Arrival: If you do not show up for the scheduled excursion or are late to the departing location and the excursion has already left, you are responsible for the full amount of the excursion and no refund will be issued.
Disclaimers & Notes
Pricing: All pricing on Excursions of Key West.com is deemed to be accurate and current. However, pricing for the cost of excursions are subject to change at any time without any prior notice.
Relationships: Excursions of Key West is a third party vendor for all listed excursions. All excursions and/or excursion companies ARE NOT owned and operated by Excursions of Key West and are in fact “independent companies.” Under NO CIRCUMSTANCES will Excursions of Key West be liable for any accidents, incidents, or harm caused by any of these “independent companies.”
Time Differences: When making reservations, please be aware of any time differences between the location from where you book the trip to the location of Key West, Florida. Key West is located in the Eastern Standard Time zone (EST). Excursions of Key West is not responsible for any errors or incorrect bookings due to time differences.
Time Delays: Please take into consideration the time delay it may take for transportation from your location (cruise ship or hotel) to the departing location of the excursion. Excursions of Key West is not responsible for the calculation of travel and/or transportation times to or from your excursions.
Exchange Rates/Taxes: Excursions of Key West is not responsible for any loss of monies due to exchange rates or any type of local taxes and fees.
Waivers & Insurance: Most “independent companies” that offer excursions featured on the ExcursionsofKeyWest.com website will have some type of waiver that will need to be signed prior to you participating in the excursion.
All of the “independent companies” should have insurance for the specific activity that is offered to the customer. While Excursions of Key West does its best to make sure that each company has insurance, Excursions of Key West is not responsible for making sure that each “independent company’s” insurance policy is current or has adequate coverage for the excursion they offer. It is the sole responsibility of the customer to validate the insurance and/or its parameters of each “independent company” they utilize for their excursion purposes.
Personal Items: All personal items and valuables should remain under your control at all times. It is advisable to bring only the necessary items needed for each excursion. Under NO circumstances will Excursions of Key West be liable for any loss, theft, or damage of personal items while you are participating in an excursion.